There are 2 different ways voicemail messages can be delivered. The first way is via an e-mail with a media file attached and the second way is forwarding the voicemail to another phone number. 

All the steps will be performed in the Voicemail tab from the callflow.

Voicemail via e-mail

  1. Check the Email voicemail opnemen checkbox

  2. Fill in the e-mail address you wish to receive the e-mails on next to Ontvanger adres voor voicemails

  3. Optional: Write a small text that the e-mail should contain in the Extra voicemail text: field

  4. Set the maximum voicemail time in seconds in the Maximale aflevertijd voicemails: field

  5. Navigate to the Gebruikersinstellingen tab

  6. Optional: Record / Upload a file using the (arrowup) button next to Voicemail boodschap
    Note: if you don’t do this step, a pre-configured message will be played.

  7. Check the Voicemail actief checkbox

  8. Navigate to the Algemeen tab

  9. Select the waiting time in seconds before a voicemail is played in the Maximale wachttijd (sec) field.

Voicemail to another phone number

  1. Check the Bel voicemail door checkbox

  2. Optional: check the Stuur SMS bij nieuwe voicemail box

  3. Fill in the phone number you wish to forward the voicemails to in the Voicemail aflevernummer field

  4. Optional: Record / upload a message that will be played if the voicemail is sent to the phone
    Note: if you don’t do this step, a pre-configured message will be played.

  5. Set the maximum voicemail time in seconds in the Maximale aflevertijd voicemails: field

  6. Navigate to the Gebruikersinstellingen tab

  7. Optional: Record / Upload a file using the (arrowup) button next to Voicemail boodschap
    Note: if you don’t do this step, a pre-configured message will be played.

  8. Check the Voicemail actief checkbox

  9. Navigate to the Algemeen tab

  10. Select the waiting time in seconds before a voicemail is played in the Maximale wachttijd (sec) field.