Activation requirements

Some numbers have to be activated before the service can be enabled. Activating a number is done by providing an address that links to the number, and a proof of residency if required. The table below lists all countries and number types that need activation. If there is an ❌ in the address field we still need a valid address within the same area as the number to activate the number.

If the country is not on the list an address is not required to activate the number. If requested Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.

Country	Type	Proof of ID	Proof of Address
Austria	Geographic	✅	✅
Bulgaria	Geographic	❌	❌
Croatia	Geopraphic	❌	❌
Denmark	Geopraphic	❌	❌
France	Geographic	✅	✅
Germany	National	✅	✅
Germany	Geographic	✅	✅
Hungary	Geographic	❌	❌
Ireland	Geographic	❌	❌
Italy	Geographic	✅	❌
Latvia	Geographic	❌	✅
Malta	National	✅	✅
Norway	National	❌	✅
Portugal	Geographic	❌	✅

Accepted items for proof

Country	Accepted items
Austria	ID: A ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company. Address: An existing contract from a telephone operator in the same prefix area as the phone number. An invoice from a telephone operator in the same prefix area as the numbers you’d like, issued in the last 6 months. An existing contract for an internet connection with a fixed IP address in the same prefix area as the phone number. An invoice for an internet connection with a fixed IP address in the same prefix area as the phone number, issued in the last 6 months.
France	ID: Copy of ID Address: Business registration (KBIS extract that is no older than 3 months)
Germany - National Business only	ID: ID of an authorized representative of the company Address: (One of the following) Germany Commercial Extract German Trade License GewA1/GewA2 form if stamped by the authority
Germany - Geo Business only	ID: ID of an authorized representative of the company Address: (One of the following) Germany Commercial Extract German Trade License GewA1/GewA2 form if stamped by the authority
Italy	ID - Individual Name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport) ID - Business The name and address of the company along with the VAT number Name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport) Address: N/A Note: An address anywhere in Italy is required
Latvia	ID: N/A Address: Utility bill Government issued documents, issued in the past 6 months Valid lease agreement
Malta	ID - Individual: ID Card or Passport ID - Business: Copy of the Business registration of the company Address: Third party issued bank statements Utility bills (issued in the previous 6 months) Government documents (issued in the previous year) IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration Note: The address location of the end user can be anywhere globally
Norway	ID: N/A Address: Company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration
Portugal	ID: N/A Address: An existing contract from a telephone operator at the same address