Some numbers have to be activated before the service can be enabled. Activating a number is done by providing an address that links to the number, and a proof of residency if required. The table below lists all countries and number types that need activation. If there is an ❌ in the address field we still need a valid address within the same area as the number to activate the number.

If the country is not on the list an address is not required to activate the number. If requested Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.

Country

Type

Proof of ID

Proof of Address

Austria

Geographic

✅

✅

Bulgaria

Geographic

❌

❌

Croatia

Geopraphic

❌

❌

Denmark

Geopraphic

❌

❌

France

Geographic

✅

✅

Germany

National

✅

✅

Germany

Geographic

✅

✅

Hungary

Geographic

❌

❌

Ireland

Geographic

❌

❌

Italy

Geographic

✅

❌

Latvia

Geographic

❌

✅

Malta

National

✅

✅

Norway

National

❌

✅

Portugal

Geographic

❌

✅

Accepted items for proof

Country

Accepted items

Austria

ID:

  • A ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company.

Address:

  • An existing contract from a telephone operator in the same prefix area as the phone number.

  • An invoice from a telephone operator in the same prefix area as the numbers you’d like, issued in the last 6 months.

  • An existing contract for an internet connection with a fixed IP address in the same prefix area as the phone number.

  • An invoice for an internet connection with a fixed IP address in the same prefix area as the phone number, issued in the last 6 months.

France

ID:

  • Copy of ID

Address:

  • Business registration (KBIS extract that is no older than 3 months)

Germany - National
Business only

ID:

  • ID of an authorized representative of the company

Address: (One of the following)

  • Germany Commercial Extract

  • German Trade License

  • GewA1/GewA2 form if stamped by the authority

Germany - Geo
Business only

ID:

  • ID of an authorized representative of the company

Address: (One of the following)

  • Germany Commercial Extract

  • German Trade License

  • GewA1/GewA2 form if stamped by the authority

Italy

ID - Individual

  • Name and address, birth location and date, nationality and tax code along with proof of the end user identity (copy of ID/Passport)

ID - Business

  • The name and address of the company along with the VAT number

  • Name and address, birth location and data, nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport)

Address:

  • N/A

Note:

  • An address anywhere in Italy is required

Latvia

ID:

N/A

Address:

  • Utility bill

  • Government issued documents, issued in the past 6 months

  • Valid lease agreement

Malta

ID - Individual:

  • ID Card or Passport

ID - Business:

  • Copy of the Business registration of the company

Address:

  • Third party issued bank statements

  • Utility bills (issued in the previous 6 months)

  • Government documents (issued in the previous year)

  • IDs listing the submitted address such as government-issued IDs, passports, drivers licenses and business registration

Note:

  • The address location of the end user can be anywhere globally

Norway

ID:

  • N/A

Address:

  • Company name, required address, street code, municipality code, company organisation number, as well as a proof of Norwegian business registration

Portugal

ID:

  • N/A

Address:

  • An existing contract from a telephone operator at the same address