The Support Team will remediate issues related to the API, initiated by contacting the Support
Team after a call ticket has been created and prioritized based on severity. The Support Team will
attempt to resolve the issue remotely, escalating to Level 2 Support, then Level 3 Support as required.

Contacting the Support Team

Before contacting the Support Team, please be prepared to provide your company name, contact
details, a detailed description of the issue, and the name of your company designated Primary
Customer Contact.

Web form:
Phone number:
+31 (0)40 2 306 205 (only after registering the ticket with all requested information)
Monday to Friday: 08h00 – 18h00 CET

Reported problems will be categorized based on the guidelines in the Master Service Level