Control Panel User Management

Summary

Partners can create users with access to the support center portal and the Control Panel. Previously the creation of users only could be done by the Support Team. Now Partners can authorize their own staff, due to Control Panel integration.

Contents

1 Create user

2 Set password

Start

1. The creation of a user is straight forward. Via the your name menu - which you can find when you click on your own name - on the top of the page, go to [Profile] and then click on the [Your company] tab and choose the [Users] section. 

Here you can add new users by pressing the [Add new user] button. The following screen is presented where you can fill out the details of the new user. Please be sure to enter the new user’s Email address because instructions with a set password link will be send to this address.

Regardless the settings you make, the newly created user can always submit tickets via the supportcenter portal. Additional you can choose if the user can create other users for your company and/or if the user can order services.

1. The newly created user will receive an Email with reference to you, that you’ve created an account. In the message a set password link can be found for the user to create a password. After the password has been set, the user can login directly after.