Disable/enable auto-renewal in Classic panel (Workaround)

In this article we will describe the process of disabling/enabling subscription auto-renewal in the classic panel. This is a work around for an issue where you are unable to disable/enable the auto-renewal in the regular UX1 interface. You might receive error:

There is a chance this process might not work in Google Chrome. We advise to download Firefox to ensure the process is being executed correctly. https://www.mozilla.org/en-US/firefox/new/

📘 Instructions

1. Login as a reseller to the portal.cloudnet.services

2. Click on “Classic Panel“

3. 

   Click on “Billing“

4. 

   Click on “Customers“

5. 

   Search for the correct customer using “Direct customer“ or “All customers“

6. Typ in the Account name or ID and then Click on ”Search”

7. Click on the customer

8. 

   Click on “Subscriptions“

9. Search for the desired subscription

10. Click on the subscription

11. 

12. Scroll down and click on “Edit“

    

13. Scroll down again and mark the radio button for the desired option (in this example t is set to 'Disabled' to disable the auto-renewal)
    

    

    If you want to enable auto-renewal you can choose the option 'Before expiration' and set the number of days before the expiration data that the renewal order should be placed.

14. Click “Save changes“