Error: unable to open a file (Invoice PDF)

The reason why you have the error below when downloading a PDF is the missing PDF notification settings set.

unable to open a file '/tmp/pdfname.pdf': -1
Error Code: 0x0abcac97.
Report ID: 1234567

Solution

• Go to classic control panel by clicking in the right top corner

• (Billing) > System > Settings

• (System) > Notifications > Common Notification Settings

• EDIT

• Goto 'PDF Templates' and set these default values:

  • Invoice PDF Template: 'Invoice pdf notification'

  • CM PDF Template: 'CredeitMemo pdf notification'

  • DM PDF Template: 'Invoice pdf notification'