How to accept the MCA (Microsoft Customer Agreement)

Since January 2020 Microsoft requires partners confirm that their customers accepted the MCA (Microsoft Customer Agreement), this is the replacement for the previous MCA (Microsoft Cloud Agreement).

You’ll find more information on this through the following URL’s:

• https://www.microsoft.com/licensing/docs/customeragreement

• https://docs.microsoft.com/en-us/partner-center/confirm-customer-agreement

We have added a confirmation option in the 2tcloud portal on the Microsoft subscriptions to assist you in confirming that your customer has agreed with the MCA. This confirmation is then pushed to the customer’s Microsoft tenant.

For this we use Microsoft Partner Center API/SDK which means that you can enter the MCA required information using our 2tcloud portal directly.

To use this option, follow the steps below

• First section shows the steps for the UX1 interface with a subsection for accounts that already have a Microsoft subscription and a subsection for customers where the first Microsoft order is placed using the 2tcloud portal

• Second section shows the steps for the CCPV1 interface for accounts that already have a Microsoft subscription and a subsection for customers where the first Microsoft order is placed using the 2tcloud portal

UX1 – Customer with a Microsoft subscription

1. Log in to the Customer Control Panel

2. If the customer has an existing Microsoft subscription, select the Office 365 category in the left-hand menu. Here you’ll find the option to accept the MCA where you can click ‘Accept’

   

3. Fill in the form with the required information

   

UX1 – Customer without a Microsoft subscription (MCA acceptance during order of Microsoft subscription)

1. During the order process of a Microsoft 365 subscription you’ll get the following form to accept the MCA, fill in the required fields and continue with the process. If you don’t have confirmation of the customer that they accepted the MCA, you can select ‘I don’t have the confirmation of the MCA acceptance’ and continue. If you receive the confirmation of the MCA acceptance later on, you can confirm this using the steps above.

   

2. After this you can continue the order process