How to Cancel and Destroy a subscription

Summary

When you do not longer need a subscription, you can cancel it immediately. When the subscription is canceled you can destroy it so the subscription is completely removed. NOTE! After a subscription is destroyed you can’t restore it anymore.

Prerequisites

• You must have access to our Copaco Cloud Commerce Portal, see How to Login to your 2tcloud reseller control panel

Start

1. Navigate to the Customer Control Panel

2. Click on 'Account'
   

   

3. Click on 'Subscriptions'
   

   

4. Select the subscription that needs to be cancelled, for example:
   

   

5. Click on 'Cancel Subscription'
   

   

6. Select the reason for cancellation and supply a comment
   

   

7. You will see a confirmation box of the cancellation
   

   

   
   

   
   Destroy a cancelled subscription

1. Go back to your reseller control panel and go to our classic panel
   

   

2. In the top menu, click on billing
   

   

3. Go to: Operations > Customers
   

   

4. Choose the desired Customer and click on tab Orders
   

   

5. Go to the tab Subscriptions, click on the cancelled subscription
   

   

6. To cancel the Subscription permanently, click the Destroy button
   

   

7. The subscription has been terminated/removed