When you do not longer need a subscription, you can cancel it immediately. When the subscription is canceled you can destroy it so the subscription is completely removed. NOTE! After a subscription is destroyed you can’t restore it anymore.
You must have access to our Copaco Cloud Commerce Portal, see How to Login to your 2tcloud reseller control panel
Navigate to the Customer Control Panel
Click on 'Account'
Click on 'Subscriptions'
Select the subscription that needs to be cancelled, for example:
Click on 'Cancel Subscription'
Select the reason for cancellation and supply a comment
You will see a confirmation box of the cancellation
Destroy a cancelled subscription
Go back to your reseller control panel and go to our classic panel
In the top menu, click on billing
Go to: Operations > Customers
Choose the desired Customer and click on tab Orders
Go to the tab Subscriptions, click on the cancelled subscription
To cancel the Subscription permanently, click the Destroy button
The subscription has been terminated/removed