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How to change default prices of Volume pricing subscriptions for customers


This article describes how to change default prices in our Copaco Cloud Commerce Portal

Some service plans / Subscriptions work with price levels based on the amount of licenses ordered.

For instance our Kaspersky subscriptions (Volume licensed plans) make use of price levels.

This article describes the steps to configure your own price levels for the selected amount of licenses.



In this guide we will change prices for a service plan and associated Resource Rates.

  1. First login to our Copaco Cloud Commerce Platform and go to 'Classic Panel'. Click on button:

  2. Next step is to switch to the billing part on the top right corner of your screen. Click on 'Billing':

  3. Open the “Service Plans” in the left menu:

  4. Search for the service name in the field “Name” to find the appropriate service. (In our Example we will change prices for “Exchange Online Plan 1”)

  5. Click on the name of the service plan you want to edit

  6. Click on the tab 'Resource rates'

  7. Click on the resource rate for which you want to edit/configure the price levels

  8. Scroll down on the page and press the ‘Edit Price Levels’ button

  9. Here you can configure your price per license for each quantity of licenses ordered
    Note! If you wish to configure the same price for any amount of licenses, you can remove the unnecessary rows

How to synchronize an active subscription with a new updated service plan?

If you followed above steps, new orders on the service plan will show the new prices. But what if you already have active customer subscriptions with the old prices? Like we have learned in this introduction, a copy is made of the service plan when your order it for a customer. This copy will keep the old price until it is synchronized with the active Service Plan, or your subscription is renewed for a new term.

To synchronize an active subscription with the new updated service plan you need to do follow the next few steps.

  1. Still in the reseller’s billing control panel:
    - go back to the Service plans in the left menu
    - select the Service plan we edited
    - On the General screen you will find a button called “Update Subscriptions”:

  2. By default the changes will be applied to All Subscription of this type. You can however filter on once specific subscription. 

    - Below Subscription sync options select only the “Update Subscription Prices” checkbox.
    - In our example we also changed the Resource prices. Below Resource sync options we also select the “Update Prices” option.
    - In the “Install into provisioning system” select the option "Immediately" from the pull down menu.
    - Now press the Update Subscription button.

Within a few minutes all prices are updated for the subscriptions based on this service plan. However you might still see one invoice for the old price, as the renewal date for this month might have been already passed for some of your customers.
The next month’s renewal will show the new updated price.

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