It is possible to forward a domain to another webhosting package. To do this you must first purchase the Domain Forward package in our platform. It can be found by typing: “Domain Forward” in the search bar of the Marketplace.
Login to the webhosting portal: https://webhosting.cloudnet.services/portal/
Click on your username at the top-right of your screen and select Services
Click the cog icon next to Domain Forward and choose Add Domain
Configure the following:
Domain Type = Forwarding Domain
Assign To = Domain Forward
Domain Name = Domain you wish to forward
Password = Generate something random
Confirm password = Generate something random (matching with the other password)
Click the cog next to <domainname> (R) and select Manage
Expand Domains and click URL Pointing
Enter the URL you wish to forward the domain to in the Point To URL field
Note: Once you created this forward, it’s not possible to make any changes to the domain name from step 4. Please contact the support department by raising a ticket to firstname.lastname@example.org. Our engineers will investigate the issue.
Now the domain forward is set you need to make sure the A record from the domain is pointing towards the Hostopia environment. The correct IP address is: 220.127.116.11