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How to configure a domain forward


This article describes how to configure a domain forward to a website hosted elsewhere.


  • An active Domain Forward subscription.

Getting started

  1. Login to the customer tenant environment via

  2. In the top right of your screen, hover over your name and click Services.


  3. Click the cog icon next to the Domain Forward option and click Add Domain.


  4. Fill in the fields and click Add.

    • Domain Type = Primary Domain

    • Assign To = Domain Forward

    • Domain Name = Domain you wish to forward

    • Password = Generate something random

    • Confirm password = Generate something random (matching with the other password)


  5. Expand Domain Forward and click the cog next to <domainname> (R) and click Manage.


  6. Expand Domains and click URL Pointing.


  7. Enter the URL you wish to forward the domain to in the Point To URL field.


  8. Click Save

Note: Once you created this forward, it’s not possible to make any changes to the domain name from step 4. Please contact the support department by raising a ticket to Our engineers will investigate the issue.

Now the domain forward is set you need to make sure the A record from the domain is pointing towards the HostPapa environment. The correct IP address is:

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