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How to order a SIP Trunk


One of the products you can sell to your customers is a SIP Trunk. This article describes how you can do this.


  • Make sure you can login to our Copaco Cloud Portal.

  • Make sure you have created a customer and activated them. (See How to create a customer)

 Getting Started

  1. Navigate to the customer by going to SELECT ORGANIZATION and select the customer.
    Please note the customer needs the ‘Active’ status. Otherwise you won’t be able to purchase subscriptions.

  2. Click Xelion and View offers under SIP Trunk.


  3. Click Buy now on the offer you wish to purchase.


  1. Fill in the required information.

    • Voice Channels = Amount of concurrent calls you wish to purchase;

    • Individual number = Amount of individual numbers you wish to purchase;

    • Number Blocks of 10 = Amount of Number Blocks (10) you wish to purchase;

    • Number Blocks of 100 = Amount of Number Blocks (100) you wish to purchase;

    • First name = First name of the contact person;

    • Last name = Last name of the contact person;

    • E-mail = E-mail address that will become the username and contact e-mail;

    • IP address = IP address of the PBX where the trunk should deliver calls to;

    • Port number = Port number of the PBX. By default this is 5060.

  2. Enter additional information (optional)

  1. Review the information and click Add to cart.


  2. Confirm the commitment to 1 month.


  3. Finalize the order by clicking Place order in the shopping cart.


  4. Agree to the Terms & Conditions of SIP Trunk by checking the checkbox and clicking I Agree.


  5. Your order has been placed.

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