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How to order NCE M365 for a customer via the Reseller Marketplace


This article is a walkthrough of the order process for NCE Microsoft 365 offers as a Transacting Partner on the Copaco Cloud management platform via the Reseller UX1 Marketplace. This guide assumes that you have already completed the one-time setup process as a transaction reseller. If not, there will be additional order steps to validate your Indirect Reseller and MPN status.

Order Process

  1. Log in to the Reseller UX1 Interface.

  2. Use the search bar at the top and fill in the entire Offer Name (including the suffix).
    COM = Commercial (instead of EDUcation, GOVernment, etc.)
    ANN = ANNual Pre-Paid (instead of MTH for Monthly Pre-Paid)

  3. You can choose a commitment term of offers with the same billing term.

  4. Create a new Microsoft account or use an existing one.

    Note about Advanced Options:
    One option allows the you (the transacting partner) to enter all information here on behalf of your customer.
    Another option allows you to send a request to your customer to enter the rest of the information. That is not commonly used.

  5. Add a new customer or select an existing customer.

  6. To place an order as a new customer, identify the new customer to be created in Microsoft systems.

    To do this, enter a proposed/desired “Microsoft AAD Tenant” domain. The cloud platform will check to see if that domain is available, or if another customer is already using it. The red error message in this example shows what you see if you give an incorrect domain name.

  7. Complete the mandatory Partner Attestation (required from February 23, 2022 onward).

  8. Review the order at the checkout page. At this moment Microsoft's special NCE promotions are not handled automatically by the system. If you are eligible for any promotions, you will receive a credit next month based on Microsoft invoice data.

  9. Please wait while the order is being provisioned. Once Microsoft receives an Order, the Microsoft SLA for provisioning time is 24 hours, and their SLO is 15 minutes.

  10. You will see the Welcome screen after your order has been successfully provisioned.

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