Summary

This article describes how you can request a transfer of an existing Azure subscription located with another partner to Copaco.

Prerequisites

  • Have an active Azure plan on the customer with Copaco

Start

  1. If you do not have an Azure plan on the customer, please order one, this is a requirement from Microsoft.
    How to order Microsoft Azure Plan (NCE) (copaco.cloud)

  2. Provide our support with the following information by mail or ticket:

    Name of customer: This is for the Microsoft notification
    Customer email: This is for the Microsoft notification
    Current partner name: This has to be the highest tier partner that is not Microsoft, for indirect resellers this would be the name of their Indirect provider.
    Current Partner Microsoft ID: This is also called the tenant ID and looks like “28aff6e0-5bf5-44c6-8244-6465eca11f62”
    Name of customer on the Copaco platform: The name of the customer on https://portal.cloudnet.services/

  3. Support will confirm the request has been created and is now waiting to be accepted.

  4. The customer should now inform the current partner that they can accept the request.

  5. Our support will import the subscription to the platform and add our roles
    Manually correct CSP RBAC roles in Azure after transfer. (copaco.cloud)

  6. Support will close the ticket and the transfer is finalized.