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How to perform a partial upgrade

Summary

In case you want to upgrade a part of your subscription to a better subscription, you can perform a partial upgrade. This article will describe how you can perform a partial upgrade.

Currently partial upgrades done via the platform will create a NEW subscription. In case you want a partial upgrade to an existing subscription, please contact support.

Once a partial upgrade is placed, it is NOT possible to revert these changes.

Prerequisites

  • An account on your Copaco Cloud Portal;

  • An active subscription with at least 2 licenses.

Getting Started

  1. Login to your Copaco Cloud Portal.

  2. Click SELECT ORGANIZATION in the top right of your screen and click the name of the customer.

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  3. Under SUBSCRIPTIONS, click the subscription you wish to perform a partial upgrade for.

    afbeelding-20240429-081659.png

  4. Scroll down and click Upgrade under the plan you want to upgrade to.

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  5. Click Continue to make the changes now.
    (Optional) Click Custom date if you want to apply the changes on a specific date.

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  6. Adjust the values as desired.
    Please note: If you enter the same amount, the full subscription will be upgraded.

    afbeelding-20240429-082355.png

  7. (Optional) Enter additional details.

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  8. Click Save.

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  9. Click Confirm to confirm to the commitment period.

    afbeelding-20240429-082710.png

  10. Your order has been placed.

    afbeelding-20240429-082857.png

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