Products & Services - End-of-Life Policy (EOL / EOS)
"End-of-life | End-of-support" are terms used with respect to a Cloud Service supplied to Customers, indicating that the Cloud Service is in the end of its useful life and the Distributor then stops marketing, selling, supporting it. Prior to the "End-of-life | End-of-support” announcement, the Distributor stops accepting new orders employed by the more specific term "end-of-sale".
EXPLANATION
2tCloud is following these End-of-life cycles for Cloud Services. You should plan migrations accordingly. Please contact support for additional information regarding End-of-life or to learn about migration options.
End of Sale = Date on which we no longer accept new orders for subscriptions on the service.
End of support = Date on which our standard support will end. We will provide extended support on a "Best Effort" basis at Additional Support cost but without any SLA uptime warranty. Bugs/Feature requests will not be processed anymore, but when possible we will apply workarounds. We recommend migrating customers to new services before this date.
End of life = Date on which the service life will officially end. We will stop making backups, remove services when time is available and take the service offline. Make sure you have migrated or copied your data before this date to prevent data loss.
Cloud Service | End of Sale | End of support | End of life |
Web hosting | |||
Domain Names (EPAG) | 1-12-2019 | 1-5-2021 | 1-12-2021 |
Domain Names (InternetX) | - | - | - |
Certificates (The SSL Store) | - | - | - |
Webhosting NG (HTTP Domain forwarding) | 1-2-2018 | 1-2-2020 | 1-3-2022 |
Webhosting Plesk (Linux) | 1-2-2022 | 1-7-2022 | 1-7-2022 |
Webhosting Plesk (Windows) | 1-2-2022 | 1-7-2022 | 1-7-2022 |
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Backup and Disaster recovery | |||
Acronis Backup Cloud | 1-12-2021 | 1-12-2021 | 1-12-2021 |
Acronis Cyber Cloud | - | - | - |
Veeam Cloud Connect - Backup | - | - | - |
Veeam Cloud Connect - DraaS | 1-8-2021 | 1-8-2021 | 1-8-2021 |
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Infrastructure | |||
Windows Azure Pack | 1-2-2018 | 1-2-2018 | 28-2-2022 |
Copaco Hyper-V Cloud | 1-2-2021 | 31-10-2021 | 28-2-2022 |
Copaco VMware Cloud | - | - | - |
Microsoft Azure CSP | 1-7-2021 | 31-12-2021 | 28-2-2022 |
Microsoft Azure NCE | - | - | - |
Microsoft Azure NCE Reserved Instances | - | - | - |
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SaaS Services | |||
2tTune | 1-2-2021 | 1-9-2021 | 31-12-2021 |
Nomadesk | - | - | - |
Workspace 365 | - | - | - |
Awingu | 1-8-2021 | 1-8-2021 | 1-8-2021 |
SimplySo | - | - | - |
IBM MaaS360 | - | - | - |
IBM SPSS Statistics | - | - | - |
IBM Cognos Analytics | - | - | - |
IBM Watson Studio Desktop | - | - | - |
Microsoft 365 CSP | 1-3-2022 | - | - |
Microsoft 365 NCE | - | - | - |
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Security | |||
F-Secure PSB | 1-1-2022 | 1-4-2022 | 1-4-2022 |
Kaspersky | - | - | - |
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VoIP & Unified Communications | |||
SIP Trunk | - | - | - |
Xelion | - | - | - |
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Copaco Cloud Portals & API's | |||
Cloud Management Platform (portal.cloudnet.services) | - | - | - |
Billing API (http://partner.2tcloud.com ) | 1-2-2021 | 1-2-2021 | 1-2-2021 |
Billing API (2tcloud.supportcenter.services) | 1-2-2021 | 1-5-2021 | 1-5-2021 |
Billing API (api.cloudnet.services) | - | - | - |
Customers API (api.cloudnet.services) | - | - | - |
CloudStore API (portal.cloudnet.services) | - | - | - |