The information in this guide can be used to gain access to the Workspace 365 when a configuration error has been made in the SSO setup.

If you have Single Sign-On configured, it may happen you can't access the Workspace with an admin account anymore. In that case, you can request emergency access. This function will help you to reset the password for Workspace. 

You can access the emergency access by entering the following url:

https://{serverurl}/{environmentname}/AdminPage/RequestEmergencyAdminAccess
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E.G.

https://workspace365.2tcloud.com/demo/AdminPage/RequestEmergencyAdminAccess
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