In this article we wil describe the proces of Upgrading/Downgrading a Microsoft legacy subscription in the classic panel.

There is a chance this proces might not work in Google Chrome. We advise to download Firefox to ensure the proces is being executed correctly. https://www.mozilla.org/en-US/firefox/new/

📘 Instructions

  1. Login as a reseller to the portal.cloudnet.services

  2. Click on “Classic Panel“

  3. Click on “Billing“

  4. Click on “Customers“

  5. Search for the correct customer using “Direct customer“ or “All customers“

  6. Typ in the Account name or ID and then Click on ”Search”

  7. Click on the customer

  8. Click on “Subscriptions“

  9. Search for the desired subscription

  10. Click on the subscription

  11. Once in the subscription click on “Resources“

  12. In the “Resources“ tab search for the correct resources name

  13. Checkmark the Resource name and click on “Upgrade Resource Limits“

  14. Once in the page of changing the resource limits checkmark the subscription

  15. Type the amount of licenses you want to upgrade in “Place for order“ (Example 1)

  16. Type the amount of licenses you want to Downgrade in “Place for order“ (Example -1)

  17. Click on “Next“

  18. For a upgrade Click on “Place order“

  19. For a downgrade select “Credit memo” and then click on “Place order“